You need support for your team or for your products and solutions? We supply you with our high-quality support team to keep your staff working.
You want to support your customers with a professional helpdesk? Our helpdesk does the job, can be scaled and keeps you free from distracting requests.
The APTIS Support Service offers you:
Professional & proactive deescalation
Quality guarantee by agreed SLA
Outsourcing of support and basic tasks
Flexible payment models with transparent billing
Minimal setup times
Mail and telephone support in English and German
“Vielen lieben Dank für Ihre Zeit – mir ist durch dieses Telefonat so vieles klar geworden.“
“Thank you very much – your user guide is perfect!“
(Volkswagen South Africa)
“Danke für die Hilfe. Dieser Service ist Weltklassen-Niveau!“
“Thank you very much for your prompt reply, I have applied it and all works fine for us. Now I have all I need to continue.“
(Atlassian Plugin Helpdesk)
Quality comes first
The satisfaction of your customers is the key to the success. We take care of your customers with our trained team of support experts, thus your team can focus on the core competences. Our specialists are trained for all scenarios like change management or after-sales.
Overview of all requests
Accelerate your solution development and make your specialists stronger. As a part of the Administration Helpdesk, our support experts will provide your experts with their expertise and experience.
YOUR SUPPORT SERVICE
We manage several support projects and know that each project is individual. Benefit from our agile approach and our know-how to handle many requests or to achieve a high level of customer satisfaction. We develop the support process with you to exceeds your quality standards.
Do you have any questions?
Request your short consultation now. We will contact you immediately to arrange an appointment.
Request yourshort consultationnow. We will contact you immediately to arrange an appointment.