SUPPORT SERVICE

You are backed up by our expert team

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You need support for your team or for your products and solutions? We supply you with our high-quality support team to keep your staff working.

You want to support your customers with a professional helpdesk? Our helpdesk does the job, can be scaled and keeps you free from distracting requests.

ADVANTAGES.

The APTIS Support Service offers you:

Professional & proactive deescalation

Quality guarantee by agreed SLA

Outsourcing of support and basic tasks

Flexible payment models with transparent billing

Minimal setup times

Mail and telephone support in English and German

Vielen lieben Dank für Ihre Zeit – mir ist durch dieses Telefonat so vieles klar geworden.

(Porsche Austria)

Thank you very much – your user guide is perfect!

(Volkswagen South Africa)

Danke für die Hilfe. Dieser Service ist Weltklassen-Niveau!

(Volkswagen Support)

Thank you very much for your prompt reply, I have applied it and all works fine for us. Now I have all I need to continue.

(Atlassian Plugin Helpdesk)

SUPPORT SERVICE.

USER HELPDESK

Quality comes first

The satisfaction of your customers is the key to the success. We take care of your customers with our trained team of support experts, thus your team can focus on the core competences. Our specialists are trained for all scenarios like change management or after-sales.

ADMINISTRATION HELPDESK

Overview of all requests

Accelerate your solution development and make your specialists stronger. As a part of the Administration Helpdesk, our support experts will provide your experts with their expertise and experience.

YOUR SUPPORT SERVICE

Customizing

We manage several support projects and know that each project is individual. Benefit from our agile approach and our know-how to handle many requests or to achieve a high level of customer satisfaction. We develop the support process with you to exceeds your quality standards.

Do you have any questions?

Request your short consultation now. We will contact you immediately to arrange an appointment.

Your consultation

Request yourshort consultationnow. We will contact you immediately to arrange an appointment.